Keep In Mind:
• We are not responsible for import/duty costs if you live outside of the USA.
• We do not take responsibility for lost packages or delays caused by USPS and/or foreign postal services. If your order is missing, please email firstname.lastname@example.org and we will do our best to make sure it is replaced or refunded.
• Please, allow 24-48 hours handling time in addition to the shipping times while we get your order ready to be shipped.
• Items cannot be added to an existing order. Please, place a new order for the product you would like to receive.
• No on sale items or subscription items may be returned.
•Our policy lasts 30 days. If 31 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
•To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it.
•To complete your return, we require a receipt or proof of purchase.
• Refunds are considered on a case by case basis. Please, e-mail email@example.com explaining your need for a refund and to receive refund approval, before sending your product back.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• Unfortunately, we cannot refund duties, taxes or shipping charges.
Late or Missing Refunds:
• If you haven’t received a refund yet, first check your credit card company/bank account again. Then contact your credit card company/bank account, it may take some time before your refund is officially posted. This can take up to 10 business days.
If you’ve done all of this and you still have not received your refund after 10 business days, please contact us at firstname.lastname@example.org
• We will replace items if they are defective or damaged. If you need to exchange it for the same item, please file a return here.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.